The terms that govern Kiwi Treasure use in New Zealand
Your use of Kiwi Treasure and acceptance of these conditions
By accessing Kiwi Treasure, registering an account, using any part of the website, or taking part in services made available through the brand, you agree to be bound by these Terms & Conditions together with any related rules, policies, and product-specific conditions that apply to your activity.
These Terms govern the relationship between you and Kiwi Treasure in connection with account registration, website access, gaming activity, wagering, payment activity, promotional participation where relevant, and any communication or interaction linked to the service. If you do not agree to these Terms, you must not use Kiwi Treasure or create an account.
Additional conditions may apply to certain games, promotions, payment methods, or account features. Where more specific rules apply to a particular product or activity, those rules will operate alongside these Terms and will take precedence to the extent of any direct inconsistency.
Who may hold a Kiwi Treasure account
Kiwi Treasure is intended only for individuals who are legally entitled to use the relevant services. You must meet the minimum legal age applicable in your jurisdiction and must not access or use the website from any location where such activity is prohibited or restricted.
By creating an account, you confirm that the details you provide are accurate, complete, and current, and that you are registering for your own personal use. An account must not be opened on behalf of another person, shared with another individual, or used in a way that conceals the true identity of the account holder.
We may refuse registration, restrict account access, or take further action where eligibility requirements are not met, where territorial restrictions apply, or where there is reason to believe that the account has been created or used in breach of these Terms.
Account control and identity expectations at Kiwi Treasure
You are responsible for keeping your login details confidential and for all activity carried out through your account, except to the extent that unauthorised activity results from matters within our reasonable control. You must take reasonable care to protect your password, device access, and account credentials.
Kiwi Treasure may allow only one account per person unless we expressly state otherwise. Multiple accounts, duplicate registrations, or any attempt to use alternative details to bypass restrictions may result in review, suspension, or closure. Where misuse is identified, related balances, promotional claims, wagers, or transactions may also be reviewed or affected.
You must keep your account information accurate and updated where relevant. If your personal, contact, or payment details change, you should update the information through available account settings or through the appropriate support route.
Verification steps and compliance reviews within Kiwi Treasure
Kiwi Treasure may require verification at registration, during account use, before processing certain transactions, or whenever account activity gives rise to a reasonable need for review. These checks may relate to identity, age, account ownership, payment method use, transaction history, source-related concerns, or other compliance matters.
Where required, you must provide documents or information requested for verification purposes. The nature and timing of these requests may depend on the services used, the type of activity involved, and applicable legal or operational requirements. Until verification is completed, some account functions may be restricted.
If provided information is incomplete, inconsistent, outdated, or appears unreliable, Kiwi Treasure may suspend activity, delay processing, restrict withdrawals, close the account, or take any other step reasonably necessary to protect the service and meet compliance obligations.
Funds, deposits, withdrawals, and transaction handling
Any deposit or payment activity carried out through Kiwi Treasure must use a method that you are authorised to use and that is accepted on the website at the relevant time. You must not use payment instruments unlawfully, provide false financial information, or deposit funds connected with prohibited conduct.
Withdrawals and other outgoing transactions are subject to account status, verification, review of payment activity, and any relevant internal controls. Processing times may depend on method and verification status. Where checks remain incomplete or irregularities are identified, Kiwi Treasure may delay, refuse, reverse, or investigate a transaction.
We reserve the right to correct processing errors, reverse mistaken credits, offset amounts properly owed to us, and place limitations on transactions where relevant to account activity, misuse concerns, security protection, or compliance review.
How wagering and game records are treated by Kiwi Treasure
All gaming, betting, and related participation through Kiwi Treasure are subject to the rules applicable to the specific product involved. A wager, game entry, or related action is not treated as accepted merely because it has been selected or submitted from your device. Acceptance depends on confirmation recorded by Kiwi Treasure systems.
In the event of a system failure, interrupted connection, game malfunction, obvious pricing error, delayed feed, settlement mistake, or similar operational issue, Kiwi Treasure may suspend, void, cancel, correct, or resettle the affected activity where reasonably necessary. This may include adjustment of balances or withdrawal of credits generated through the relevant error.
Unless applicable law requires otherwise, Kiwi Treasure records, including server-side records and internal transaction data, will be the primary source used to determine account activity, stakes, results, settlements, and the status of disputed interactions.
Promotional rules and offer-specific conditions
Kiwi Treasure may make promotions, bonuses, rewards, or other account-related offers available from time to time. Any such offer is subject not only to these Terms & Conditions, but also to the specific rules attached to that promotion or reward at the time it is made available.
Eligibility for an offer may depend on territory, payment method, account history, verification status, product type, previous participation, and other conditions relevant to the activity. Particular conditions may apply to certain products or offers, and those conditions must be met in full for participation to remain valid.
Where an offer is used in breach of the applicable rules, or where abuse, manipulation, duplicate participation, or technical error is identified, Kiwi Treasure may cancel participation, withhold promotional value, remove related winnings where justified, or take further account action in line with these Terms.
Conduct that Kiwi Treasure does not permit
You must not use Kiwi Treasure in a way that is unlawful, deceptive, abusive, disruptive, or unfair to the service or to other users. Prohibited conduct includes fraud, attempted fraud, collusion, bonus abuse, use of false or misleading information, misuse of payment methods, chargeback abuse, account sharing, use of another person’s identity, and any attempt to undermine normal account controls.
You must also not exploit technical faults, automated systems, bots, scripts, software-assisted play where not permitted, or any method intended to manipulate gameplay, market behaviour, promotional access, or transaction outcomes. Any attempt to interfere with the website, compromise security, or gain unauthorised access to systems or data is strictly prohibited.
Where Kiwi Treasure identifies conduct of this kind, we may investigate the activity, restrict the account, void related transactions, withhold payments where justified, report the matter where required, or terminate the relationship without prior notice where the circumstances warrant immediate action.
Restriction, suspension, and closure of a Kiwi Treasure account
Kiwi Treasure may restrict, suspend, or close an account where this is necessary for security, verification, compliance, safer gambling measures, operational protection, inactivity management, payment-related review, suspected breach of these Terms, or any other reason reasonably connected with lawful and proper operation of the service.
In some situations, restrictions may be temporary while checks are completed. In others, closure may be immediate where the issue is serious, repeated, or incompatible with continued account use. If an account is closed or restricted, access to related services, balances, promotions, or pending transactions may also be affected depending on the circumstances.
You may request closure of your account, subject to verification requirements, unresolved transactions, ongoing investigations, or other matters that reasonably need to be completed first. Even after closure, certain records may be retained where required by applicable law or where needed for compliance, security, dispute handling, or legitimate operational purposes.
Responsible gambling measures linked to Kiwi Treasure use
Kiwi Treasure may provide tools, settings, restrictions, or account controls intended to support more controlled use of gaming services. Availability may depend on the service, product, region, or account type involved.
If a responsible gambling restriction, cooling-off measure, or exclusion request has been placed on your account, you must not attempt to bypass it through another account, altered details, or access through a third party. Any such attempt may result in permanent closure or additional restrictions.
We may also take protective action ourselves where account behaviour raises concerns linked to safer gambling, vulnerability, or loss of control, subject to the information available and any applicable requirements relevant to the account.
Complaints, disputes, and use of Kiwi Treasure materials
If you wish to raise a complaint about account activity, settlement, payment handling, a restriction, or another service-related issue, you should use the relevant contact route made available through Kiwi Treasure and provide enough detail for the matter to be reviewed properly. We may request further information where this is reasonably necessary to investigate the issue.
When reviewing a dispute, Kiwi Treasure may examine account history, technical records, communications, payment activity, game records, and any other materials relevant to the matter. Complaints should be raised within a reasonable time after the issue becomes known, since delay may affect the availability of records or third-party data.
All rights in the Kiwi Treasure website, its branding, software, content, graphics, text, interfaces, and associated materials remain owned by Kiwi Treasure or its licensors unless stated otherwise. You may use the website only for lawful personal use connected with the intended service. You must not copy, modify, distribute, scrape, republish, reverse engineer, or exploit any part of the website beyond what is permitted by applicable law or prior written authorisation.
Liability, changes to these Terms, and legal interpretation
Kiwi Treasure will take reasonable care in operating the website and associated services, but availability may be affected by maintenance, technical interruptions, system errors, third-party failures, connectivity problems, or events beyond our reasonable control. Subject to applicable law, Kiwi Treasure will not be liable for losses that are indirect, consequential, unforeseeable, or caused by your own breach of these Terms, misuse of the service, or failure to protect your account access.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force to the fullest extent permitted. Any delay or failure by Kiwi Treasure to enforce a provision does not amount to a waiver of that provision.
We may amend these Terms from time to time where reasonably necessary to reflect legal, regulatory, technical, operational, or commercial developments. The version in force at the time of your use of Kiwi Treasure will apply unless a different treatment is required by applicable law. Rights and obligations under these Terms may be interpreted and enforced in accordance with the legal framework applicable to the relevant service, and any transfer, severability, or related contractual issue will be addressed subject to that same framework.